Due to Kalu Yala’s remote destination and the logistical planning that go into making every experience for our clients as smooth as possible, we use scheduled shuttle times (usually 9:00 AM and 3:00 PM) to save you money and ensure you are happy. Because of this, we are required to charge a penalty fee if you are more than 30 minutes late from your scheduled pick-up time at our Basecamp.
The fee is $10 per person at the time you are late, which is the same rate we charge for a privately scheduled.